Cancellations & Refunds

Last updated: 04 Nov 2025

1) Cancelling Your Subscription

Cancel anytime from the Billing page or by emailing support. Access remains until the end of the current period.

2) Refund Eligibility

• Duplicate/accidental charges: fully refundable.
• Billing errors: fully refundable.
• First-time purchase issue: if a technical problem prevents meaningful use and you contact us within 7 days, we’ll resolve or refund in good faith.
• Otherwise, subscriptions are prepaid and non-refundable; no prorated refunds.

3) Refund Method

Approved refunds are issued to the original payment method via Razorpay. Bank/card timelines typically 5–10 business days after approval.

4) Chargebacks

Please contact us to resolve billing issues first. Unfounded chargebacks may result in suspension.

5) Contact

Email admin@chatmadi.com with your account email, payment reference, and details.