Privacy Policy
Last updated: 04 Nov 2025
This Privacy Policy explains how Eduloom Technologies OPC Pvt Ltd(“weâ€, “usâ€, “ourâ€) collects, uses, and protects personal information in connection with the Chatmadi service (“Serviceâ€). By using the Service, you agree to this Policy.
1) Information We Collect
- Account data: name, email, phone, company profile you provide.
- Transactional data: subscription status, invoices, and payment confirmations (via Razorpay; we do not store full card details).
- Product & analytics data: widget events, usage metrics, IP/user-agent and logs for security and operations.
- Communications: messages you send us (support, feedback).
2) How We Use Information
- Provide, operate, and improve the Service and widgets.
- Authenticate users and prevent fraud/abuse.
- Process payments and manage subscriptions.
- Provide support and send important account notices.
- Comply with legal obligations and enforce Terms.
3) Legal Bases
We process data to perform our contract, comply with law, and for legitimate interests (e.g., security, product improvement). Where required, we obtain consent.
4) Sharing
We share with trusted sub-processors (hosting, DB, logging, analytics, email, payments) solely to deliver the Service, under confidentiality and security obligations. We do not sell personal data.
5) Data Security
We use appropriate technical and organizational safeguards. No method is 100% secure; residual risk remains.
6) Data Retention
We retain data as needed for these purposes, legal/financial recordkeeping, dispute resolution, and enforcement; then delete or anonymize.
7) Your Rights
Subject to law, you may request access, correction, deletion, portability, or restriction. We respond within a reasonable time.
8) International Transfers
Data may be processed outside your country with appropriate safeguards where required.
9) Children
The Service is not directed to children under 16.
10) Changes
We may update this Policy and will post the effective date; material changes may include additional notice.
11) Contact
Eduloom Technologies OPC Pvt Ltd, Mysuru, Karnataka, India • Email: admin@chatmadi.com