Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of Chatmadi, an AI-powered school management platform operated by Eduloom Technologies OPC Pvt Ltd (“Eduloom”, “we”, “us”, “our”), a company incorporated in India and having its registered office in Mysore, Karnataka.

By creating an account, accessing, or using Chatmadi (including the website chatmadi.com, any mobile or desktop applications, and related services), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use Chatmadi.

These Terms constitute a legally binding agreement between you and Eduloom. Please read them carefully.

2. Who can use Chatmadi

2.1 Eligibility

You may use Chatmadi only if:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding contract under Indian law
• You are authorised to bind the school or institution you represent (if creating an account on behalf of a school)
• Your use is not prohibited by any applicable law in your jurisdiction

2.2 Account registration

To use Chatmadi, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your credentials confidential and not share them with any third party
• Be solely responsible for all activity under your account
• Notify us immediately of any unauthorised use or security breach

We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or are used for unlawful purposes.

2.3 Accounts on behalf of schools

If you register Chatmadi on behalf of a school or educational institution, you represent that you have the authority to do so and to bind that institution to these Terms. Throughout these Terms, references to “you” include the institution you represent.

3. The Chatmadi service

3.1 What Chatmadi provides

Chatmadi is a software-as-a-service platform that helps Indian schools manage attendance, exams, homework, fees, parent-teacher communication, and related operations. A core feature of Chatmadi is the use of artificial intelligence (specifically Anthropic's Claude models) to extract structured information from WhatsApp conversations uploaded by schools.

Features available to you depend on your subscription plan. We may add, modify, or remove features from time to time. Material changes will be notified in advance.

3.2 Your responsibilities as a school

If you are using Chatmadi as or on behalf of a school, you are the Data Fiduciary under India's Digital Personal Data Protection Act, 2023 (“DPDPA”) for the personal data you upload or enter into Chatmadi about your students, parents, and staff. You agree to:

• Obtain all necessary consents from students, parents, and staff before uploading their data to Chatmadi, including verifiable parental consent for students under 18
• Ensure the accuracy and lawful basis of all personal data you enter or upload
• Use Chatmadi only for legitimate school administration purposes
• Not upload personal data for which you do not have a lawful basis or authority to process
• Comply with all applicable education, privacy, and data protection laws in your jurisdiction
• Maintain appropriate internal policies governing which of your staff have access to Chatmadi
• Promptly disable access for staff who leave your institution

We act as a Data Processor for data you upload on behalf of your students, parents, and staff. The allocation of responsibilities under the DPDPA is set out in our Privacy Policy.

3.3 WhatsApp conversation uploads

You represent and warrant that any WhatsApp conversations you upload to Chatmadi:

• Were obtained lawfully and with the knowledge of the group participants to the extent required by applicable law
• Are used solely for the educational and administrative purposes of your school
• Do not contain personal data of individuals who have objected to such processing
• Will not be used for any purpose inconsistent with the context in which the conversations originally occurred

You agree to indemnify us against any claim arising out of your unlawful upload or misuse of WhatsApp conversation data.

3.4 Third-party integrations

Chatmadi integrates with third-party services including Meta WhatsApp Business API, Razorpay, Anthropic, Supabase, Vercel, Twilio, and Google OAuth. Your use of these integrations is subject to the terms and policies of those third parties. We are not responsible for the acts, omissions, or outages of third-party services.

4. Artificial intelligence: disclaimers and your duty to verify

4.1 AI output is assistive, not authoritative

Chatmadi uses AI to extract information from WhatsApp conversations, generate student journey narratives, classify attendance patterns, and perform similar tasks. AI output can be:

• Incorrect, incomplete, or outdated
• Biased or unrepresentative
• Based on ambiguous or low-quality inputs

You acknowledge and agree that:

• AI-generated output is assistive and informational in nature, not a substitute for human judgment
• You must independently verify any AI-generated output before relying on it for any material decision (including decisions about student welfare, discipline, academic standing, or parent communication)
• You will not treat AI-generated output as a definitive record of fact
• Chatmadi is not liable for decisions you make based on AI output without independent verification

4.2 AI model training

Inputs you submit to Chatmadi (including WhatsApp conversation uploads) are processed by Anthropic's Claude API. Anthropic has contractually committed that API inputs are not used to train its foundation models. However, we cannot guarantee the absolute exclusion of all forms of processing by third-party AI providers.

4.3 No professional advice

Nothing generated by Chatmadi constitutes legal, medical, psychological, financial, or other professional advice. If a safety alert or welfare flag surfaces concerning a student, you must exercise independent professional judgment and seek appropriate expert consultation where needed.

5. Subscription, billing, and payment

5.1 Plans and pricing

Chatmadi is offered on a freemium model with paid subscription plans. Current plans and pricing are published at chatmadi.com/pricing and may include: Starter (free), Growth, Pro, and School. Plans differ by feature set, student limits, and access to WhatsApp Business API and advanced analytics. We may change pricing with at least 30 days' advance notice. Existing subscribers on a paid plan will continue at their current pricing until the end of their current billing cycle.

5.2 Billing cycles

• Monthly plans bill every calendar month on the subscription anniversary date
• Annual plans bill once every 12 months and include a discount equivalent to two months free compared to monthly billing
• All fees are inclusive of applicable Indian GST unless stated otherwise

5.3 Payment processing

Payments are processed by Razorpay Software Pvt Ltd, a Reserve Bank of India-licensed payment aggregator. Chatmadi does not store your payment card or bank account details. By subscribing, you authorise recurring charges on your chosen payment method.

5.4 Failed payments

If a payment fails, we will attempt to charge your payment method again within a reasonable period. If the payment cannot be collected within 7 days of the billing date, your subscription may be downgraded to the Starter plan or your access may be suspended.

5.5 Upgrades and downgrades

• Upgrading a subscription takes effect immediately. Annual subscribers upgrading mid-cycle receive prorated credit for the unused portion and pay the difference for the new plan.
• Downgrading a subscription takes effect at the end of the current billing cycle.
• If you downgrade and your student count exceeds the new plan's limit, you must reduce student count before the downgrade takes effect, or the downgrade will be postponed.

5.6 Cancellation

You may cancel your subscription at any time through your account settings or by emailing hello@chatmadi.com. Cancellation takes effect at the end of the current billing cycle. You continue to have access to paid features until then.

5.7 Refund policy

• Monthly subscription fees are non-refundable.
• Annual subscriptions are refundable on a prorated basis within the first 30 days of the subscription. After 30 days, annual fees are non-refundable.
• Refunds are processed within 7 to 14 business days to the original payment method.
• We may, at our sole discretion, offer refunds in exceptional circumstances (for example, extended service outages attributable to Chatmadi).

5.8 Taxes

You are responsible for any taxes imposed on you in connection with your use of Chatmadi, other than Indian GST which is included in our prices where applicable.

5.9 Price changes

We may modify the pricing of any plan with at least 30 days' advance written notice. Price changes do not affect your current billing cycle. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.

6. Acceptable use

You agree not to use Chatmadi to:

• Violate any law, regulation, or third-party right
• Upload, transmit, or generate content that is unlawful, defamatory, obscene, threatening, harassing, or invasive of privacy
• Process personal data of students, parents, or staff without proper consent or lawful basis
• Harass, bully, intimidate, or discriminate against any student, parent, or staff member through the platform
• Use Chatmadi to misrepresent identity or impersonate another person
• Reverse engineer, decompile, or attempt to extract the source code of Chatmadi
• Circumvent access controls, rate limits, or security measures
• Use automated means (bots, scrapers, crawlers) to access Chatmadi except as expressly permitted
• Resell, rent, or sublicense access to Chatmadi without our written consent
• Use Chatmadi to build or train a competing product or service
• Introduce malware, viruses, or other harmful code
• Overload our infrastructure or interfere with other users' use of the service
• Upload content that infringes any third party's intellectual property
• Use Chatmadi in violation of Meta's WhatsApp Business Policy or Commerce Policy when sending communications via the WhatsApp Business API

We reserve the right to investigate suspected violations, suspend accounts pending investigation, and terminate accounts that violate these Terms.

7. Student safety and sensitive data

7.1 Safety obligations

Chatmadi includes features that may surface welfare concerns, safety alerts, or sensitive information about students. You acknowledge that:

• Such features are informational aids, not professional safeguarding assessments
• You have your own legal and ethical duty of care toward students under Indian law
• You must have internal policies and trained personnel to respond to safety concerns
• You will not use Chatmadi as your sole mechanism for student welfare monitoring

7.2 Mandatory reporting

If Chatmadi surfaces information suggesting abuse, self-harm, or imminent danger to a student, you are responsible for complying with mandatory reporting obligations under Indian law (including the POCSO Act, 2012, and the Juvenile Justice (Care and Protection of Children) Act, 2015, where applicable).

7.3 No crisis service

Chatmadi is not a crisis intervention service. If a student is in immediate danger, you must contact emergency services and the student's parents or guardians directly.

8. Intellectual property

8.1 Our intellectual property

Chatmadi and all associated software, code, design, trademarks (“Chatmadi”, “Madi”, the Chatmadi logo), documentation, and content (other than your data) are owned by Eduloom Technologies OPC Pvt Ltd or its licensors and are protected by Indian and international intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use Chatmadi for your internal school administration purposes during the term of your subscription.

You receive no other rights. In particular, you may not:

• Copy, modify, or create derivative works of Chatmadi
• Distribute, sell, sublicense, or otherwise transfer Chatmadi
• Remove any proprietary notices or branding
• Use our trademarks without our prior written consent

8.2 Your data

You retain all rights in the data you upload or enter into Chatmadi (“Your Data”). This includes student records, parent details, WhatsApp conversation uploads, exam marks, attendance records, and similar content.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display, and create derivative works of Your Data solely to:

• Operate and provide the Chatmadi service to you
• Prevent or address service, security, technical, or support issues
• Comply with legal obligations
• Produce aggregated, de-identified analytics for service improvement (such analytics cannot be used to re-identify any individual)

This licence terminates when Your Data is deleted from Chatmadi in accordance with our Privacy Policy, except where retention is required by law.

8.3 Feedback

If you provide suggestions, feedback, or ideas about Chatmadi, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or compensation. You waive any moral rights in feedback to the maximum extent permitted by law.

8.4 Infringement claims

If you believe content on Chatmadi infringes your intellectual property rights, notify us at hello@chatmadi.com with sufficient detail for us to investigate. We will respond to valid notices in accordance with applicable law.

9. Confidentiality

9.1 Definition

“Confidential Information” means any non-public information disclosed by one party to the other that is marked confidential or would reasonably be understood to be confidential given the nature of the information or the circumstances of disclosure. Our Confidential Information includes the Chatmadi source code, non-public product roadmaps, pricing (beyond publicly published rates), and security measures. Your Confidential Information includes Your Data and your internal policies shared with us.

9.2 Obligations

Each party will:

• Use the other party's Confidential Information only as necessary to perform its obligations under these Terms
• Protect it with at least the same degree of care it uses to protect its own confidential information (and in no event less than reasonable care)
• Disclose it only to its personnel and advisors on a need-to-know basis, provided such recipients are bound by confidentiality obligations at least as protective as these

9.3 Exceptions

Confidentiality obligations do not apply to information that:

• Was already known to the receiving party without confidentiality restriction
• Becomes publicly available through no breach of these Terms
• Is independently developed without use of the disclosing party's Confidential Information
• Is rightfully received from a third party without confidentiality restriction

9.4 Required disclosure

If a party is required by law to disclose Confidential Information, it will (where legally permitted) give prompt notice to the other party so that the other party may seek a protective order.

10. Warranties and disclaimers

10.1 Our warranties

We warrant that:

• We will provide Chatmadi with reasonable care and skill
• We will use commercially reasonable efforts to maintain availability of Chatmadi, subject to scheduled maintenance and factors outside our control
• We have the right to grant the licences set out in these Terms

10.2 Disclaimer of all other warranties

To the maximum extent permitted by law, Chatmadi is provided “as is” and “as available”. Other than the express warranties in clause 10.1, we disclaim all other warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Warranties of merchantability
• Warranties of fitness for a particular purpose
• Warranties of non-infringement
• Warranties that Chatmadi will be uninterrupted, error-free, or secure
• Warranties that defects will be corrected
• Warranties regarding the accuracy, reliability, or completeness of AI-generated output

You acknowledge that the Chatmadi service depends on internet connectivity, third-party infrastructure, and AI models that are inherently probabilistic, and that perfect reliability cannot be guaranteed.

10.3 No warranty regarding outcomes

We do not warrant any specific business, academic, financial, or operational outcome from your use of Chatmadi, including any impact on fee collection, enrollment, attendance rates, or student outcomes.

11. Limitation of liability

11.1 Cap on direct liability

To the maximum extent permitted by law, the total aggregate liability of each party for all claims arising out of or relating to these Terms or the Chatmadi service, whether in contract, tort (including negligence), under statute, or otherwise, shall not exceed the fees paid or payable by you to us in the 12 months immediately preceding the event giving rise to the claim.

If no fees have been paid (for example, Starter plan users), our total aggregate liability shall not exceed INR 5,000.

11.2 Exclusion of indirect damages

To the maximum extent permitted by law, neither party shall be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, business opportunities, goodwill, or anticipated savings
• Loss or corruption of data (beyond our obligation to maintain backups in accordance with our Privacy Policy)
• Cost of procurement of substitute goods or services

whether or not the party was advised of the possibility of such damages.

11.3 Carve-outs

The limitations in clauses 11.1 and 11.2 do not apply to:

• Breach of confidentiality obligations under clause 9
• Breach of intellectual property rights
• Indemnification obligations under clause 12
• Liability that cannot be limited under Indian law (including liability for fraud, gross negligence, or wilful misconduct)
• Your obligation to pay fees due under these Terms

11.4 Allocation of risk

You acknowledge that the fees charged for Chatmadi reflect the allocation of risk set out in these Terms, and that we would not provide the service on these pricing terms without the limitations in this clause 11.

12. Indemnification

12.1 Your indemnity to us

You agree to indemnify, defend, and hold harmless Eduloom Technologies, its directors, employees, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms or our Privacy Policy
• Your unlawful upload, use, or processing of personal data through Chatmadi
• Your breach of consent or data protection obligations as a Data Fiduciary
• Your breach of intellectual property, privacy, or other rights of any third party
• Your use of Chatmadi in violation of applicable law
• Any dispute between you and a student, parent, or staff member regarding your use of Chatmadi
• Any representation you make about Chatmadi to a third party that is inconsistent with these Terms

12.2 Our indemnity to you

Subject to the limitations in clause 11, we will indemnify you against any third-party claim that Chatmadi, as provided by us and used in accordance with these Terms, directly infringes the intellectual property rights of that third party.

Our indemnity does not apply if the claim arises from:

• Your use of Chatmadi in combination with products or services not provided by us
• Your modification of Chatmadi
• Your use of Chatmadi after we have notified you to stop
• Your data or content uploaded to Chatmadi
• Your use of a non-current version of Chatmadi where a newer version would have avoided the infringement

12.3 Indemnification process

The party seeking indemnification must:

• Promptly notify the indemnifying party in writing of the claim
• Give the indemnifying party sole control of the defence and settlement (provided no settlement admits liability or imposes obligations on the indemnified party without its consent)
• Provide reasonable cooperation at the indemnifying party's expense

13. Term and termination

13.1 Term

These Terms take effect when you first access or use Chatmadi and continue until your account is terminated.

13.2 Termination by you

You may terminate your account at any time by cancelling your subscription and emailing hello@chatmadi.com to request account deletion. Cancellation of a paid subscription takes effect at the end of the current billing cycle; account deletion takes effect per our Privacy Policy retention schedule.

13.3 Termination by us

We may suspend or terminate your account, with or without notice, if:

• You breach these Terms and fail to cure the breach within 14 days of notice (where the breach is curable)
• You fail to pay fees when due and do not cure within 7 days of notice
• Your use of Chatmadi poses a security risk, may subject us to liability, or may cause harm to other users
• You become insolvent, file for bankruptcy, or cease business operations
• Required by law or regulatory order
• We discontinue Chatmadi (with at least 60 days' advance notice where reasonably practicable)

13.4 Effect of termination

On termination:

• Your right to access Chatmadi ends immediately
• You will be given a reasonable window (at least 30 days) to export Your Data, unless termination is for cause under clause 13.3
• Any fees owed to us remain payable
• Clauses that by their nature should survive termination (including clauses 4, 5.7, 8, 9, 10, 11, 12, 13.4, 14, 15, and 16) will survive

13.5 Data deletion after termination

Your Data will be deleted in accordance with our Privacy Policy retention schedule after the export window expires. You are responsible for exporting any data you wish to retain before the end of the export window.

14. Governing law and dispute resolution

14.1 Governing law

These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of India, without regard to conflict of laws principles.

14.2 Jurisdiction

Subject to clause 14.3, the courts in Mysore, Karnataka, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. You and we irrevocably submit to the personal jurisdiction of those courts and waive any objection to venue.

14.3 Arbitration

Before initiating litigation, the parties agree to attempt in good faith to resolve any dispute through negotiation for a period of 30 days from the date one party notifies the other of the dispute in writing. If the dispute is not resolved within that period, either party may refer the dispute to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties. If the parties cannot agree on an arbitrator within 15 days, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Mysore, Karnataka. The language of arbitration shall be English. The arbitral award shall be final and binding on the parties.

Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction pending the constitution of an arbitral tribunal.

14.4 Class action waiver

To the maximum extent permitted by law, any dispute shall be brought on an individual basis only. You agree not to participate in any class action, collective action, or representative action against us. If a court or arbitrator determines that this waiver is unenforceable, then any claim that cannot lawfully be waived shall be brought in the appropriate forum, but all other claims shall remain subject to this clause 14.

14.5 Time limit for claims

Any claim arising out of or related to these Terms must be brought within one (1) year from the date the claim accrued. After that period, the claim is permanently barred.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by:

• Posting a notice on chatmadi.com
• Sending an email to registered account holders
• Adding a banner inside the Chatmadi application

The “Last updated” date at the top reflects the most recent revision. For material changes, we will provide at least 30 days' advance notice where reasonably practicable. Continued use of Chatmadi after the effective date of the updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using Chatmadi and may cancel your subscription in accordance with clause 5.6.

16. General provisions

16.1 Entire agreement

These Terms, together with our Privacy Policy and any documents expressly incorporated by reference, constitute the entire agreement between you and us regarding Chatmadi and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

16.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

16.3 Waiver

No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right. A waiver of any breach shall not be a waiver of any subsequent breach.

16.4 Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without your consent to an affiliate, successor, or acquirer of substantially all of our assets or business. Any attempted assignment in violation of this clause is void.

16.5 Force majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemic, cyberattack, internet or telecommunications failure, or failure of third-party cloud infrastructure. The affected party shall notify the other party promptly and use reasonable efforts to resume performance.

16.6 Relationship of the parties

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us. Neither party has authority to bind the other.

16.7 No third-party beneficiaries

These Terms are for the exclusive benefit of you and us. Nothing in these Terms confers any right, benefit, or remedy on any third party.

16.8 Notices

Notices to us must be sent to hello@chatmadi.com or to our registered office address. Notices to you will be sent to the email address associated with your account, posted inside Chatmadi, or published on chatmadi.com. Notices are deemed received when sent by email (absent bounce) or 3 business days after dispatch by registered post.

16.9 Language

These Terms are drafted in English. Any translation is for convenience only. In case of inconsistency, the English version prevails.

16.10 Export controls and sanctions

You represent that you are not located in, under the control of, or a national or resident of any country subject to Indian government or United Nations sanctions, and that you will not use Chatmadi in violation of any applicable export control or sanctions law.

16.11 Survival

Clauses that by their nature should survive termination (including clauses 4, 5.7, 8, 9, 10, 11, 12, 13.4, 14, 15, and 16) shall survive termination of these Terms.

17. Definitions

In these Terms:

• “Eduloom”, “we”, “us”, “our” means Eduloom Technologies OPC Pvt Ltd
• “Chatmadi” means the AI-powered school management platform operated by Eduloom, including chatmadi.com, related applications, and related services
• “You”, “your” means the individual or institution that accesses or uses Chatmadi
• “Your Data” means all data, content, and information you upload or enter into Chatmadi
• “DPDPA” means the Digital Personal Data Protection Act, 2023
• “Data Fiduciary”, “Data Processor”, and “Data Principal” have the meanings given in the DPDPA
• “Confidential Information” has the meaning given in clause 9.1
• “Terms” means these Terms of Service, as updated from time to time

18. Contact us

For questions about these Terms: